You are Searching:
TC3 Library Catalog
Research Guides & Help How Do I...? Services About the Library
Your Account  |  Feedback  |  Search Other SUNY Libraries  |  CCL 
End Session Basic Search Advanced Search Results List Previous Searches Basket Help
 
Add to Basket  |  Save/Mail  |  Use 360Link services

Full View of Record

Choose format: Standard format MARC tags
Record 1 out of 1 No Previous Record   No Next Record
Cover Image  
Call Number   HF5415.5 .F76 1994 - Regular Loan - Main Library Collection (Books)
Library Holdings   Click here to check availability of this item
Author   LinkFromm, Bill.
Title   LinkThe real heroes of business-- and not a CEO among them : world-class frontline service workers: how do you find them? train them? manage them? retain them? / Bill Fromm & Leonard A. Schlesinger.
Edition   1st ed.
Publisher   LinkNew York : Currency/Doubleday, 1994,c1993.
Description   xxiv, 337 p. : ill. ; 25 cm.
 
Notes   "A Currency book."
  Includes bibliographical references and index.
 
Subject Headings   LinkCustomer services -- Management.
  LinkEmployees -- Recruiting.
Added Headings   LinkSchlesinger, Leonard A.
ISBN   0385425554 :
Sys. no.   000037202
Call Number   HF5415.5 .F76 1994 - Regular Loan - Main Library Collection (Books)
Library Holdings   Click here to check availability of this item